FAQ
Straight answers.
What Truefer does, when a deposit is credited, and what it will not promise about merchants or anonymity.
What does Truefer do?
Truefer lets you deposit supported crypto, hold a multi-asset balance, and fund virtual cards from that balance. You can freeze or unfreeze a card and read its transactions.
Which assets and networks are included?
The initial design covers Ethereum, BNB Smart Chain, Tron, and Solana, with ETH, BNB, TRX, SOL, USDT, and USDC. The same ticker on two networks is two different deposits. Each asset can be enabled or disabled.
When is a deposit added to my balance?
After the transfer is seen on the correct network, to the correct address, for the correct token, and it reaches the confirmation count configured for that pair. A transaction hash on its own is not enough.
Is KYC required?
No. You open an account with an email and a password. No identity documents. Truefer is not an anonymity product.
Will a card work at every merchant?
No. Acceptance depends on the card program and the merchant. Truefer does not guarantee approval.
Is Truefer anonymous?
No. You open an account with an email. That is not anonymity.
What if the card provider is down?
Your internal balance remains in the ledger. A provider outage does not rewrite that balance. A card already issued stays with the provider that created it.
Do you store my full card number?
The product is designed so the full card number and security code stay with the card provider. Opening sensitive card details asks you to confirm it is you.
Can I withdraw crypto?
Withdrawals are part of the product where they are enabled. You see the destination, the amount, and the fee before you submit.
How do fees work?
There is no monthly subscription to hold a balance. Card issuance, card funding, and withdrawals can carry a fee. You see that fee before you confirm. On-chain deposit costs are separate.